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FAQ

All You Need to Know

Traveling by cruise should be smooth and enjoyable. Having the right information helps you plan ahead, stay safe, and make the most of your journey. Here, you’ll find key details to ensure a seamless experience.
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Who do I contact for emergency assistance?

Police – 911
Fire & Ambulance Services – 911
Port Emergency Number – +1 (758) 572-0054

How can I stay informed about port news and updates?

By visiting our website and social media pages on Facebook, LinkedIn, Instagram and TikTok @saintluciacruiseport.

How do I obtain permits and authorizations for operations?

This will be done through Port agents – Cox & Company Ltd or Platinum Port Agency Ltd.

What are the procedures for handling supplies?

We do not handle supply operations.

How do I book a berthing space?

This will be done through our port agents – Cox & Company Ltd or Platinum Port Agency Ltd.

Can I advertise my business at the port?

Yes, opportunties and interest for advertising space is to be sent to info@saintluciacruiseport.com.

Are there spaces available for rent at the port?

Rental units are available, inquires are to be sent to info@saintluciacruiseport.com.

What security measures are in place for operations?

The port operates at Security Level 1.

How can I partner with the port for business opportunities?

All business inquires are to be sent to info@saintluciacruiseport.com.

Are there opportunities for vendors and suppliers to work with the port?

Yes, business inquires are to be sent to info@saintluciacruiseport.com.

What port services are available for cruise lines at Saint Lucia Cruise Port?

Fresh water bunkering, garbage disposal, fuel bunkering, equipment rentals. For more information, please visit our Port Services page.

How can I contact the port for business inquiries?

All business inquires are to be sent to info@saintluciacruiseport.com.

What’s the weather like in Saint Lucia?

Saint Lucia has a tropical climate with warm and humid weather year-round.

What time zone is Saint Lucia in?

Saint Lucia observes Atlantic Standard Time (UTC – 4) year round.

What are the rules of the road in Saint Lucia?

Please adhere to these safety guidelines when driving in Saint Lucia:
1. In Saint Lucia as done in the UK, we drive on the left hand side of the road.
2. A valid drivers license and local driving permit is required.
3. Speed limits are displayed in miles. Typical speed limits in the city is 30km and major highways 65km.
4. Driving under the influence of drugs and or illegal drugs is illegal.

Is there a local tour operator I can book with?

There are multiple tour operators dependent on your desired adventure: Barefoot Holidays, Rainforest Skyrides, Lucian Country Life, Hibiscus Tours, Logistics International scuba diving, Evergreen Tours, Cox & Company, Foster & Ince, David Tours.

What are the top attractions near Saint Lucia?

Major attractions include, the world’s only drive in volcano; Sulphur Springs, climb the twin peaks, Pitons in Soufriere, waterfalls, scuba diving, chocolate making, zip lining.

Is tipping expected in Saint Lucia?

Tipping whilst not expected is appreciated by various service providers.

What form of currency does Saint Lucia use?

Saint Lucia uses the Eastern Caribbean Dollar (XCD), though U.S. dollars are widely accepted. Please note that euros, Canadian dollars, and British pounds sterling can be exchanged at all banking institutions.

Will my mobile phone work in Saint Lucia?

This would be dependent on individual roaming data plans.

What are the baggage restrictions?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

What should I pack?

Tropical attire, dependent on the excursion of choice, sneakers and walking shoes are recommended.

Is a passport or visa required to cruise to Saint Lucia?

Foreign visitors to Saint Lucia are required to travel with a valid passport issued by their country of citizenship. For more information on entry and visa requirements, please visit https://www.stlucia.org/en/plan-your-trip/.

What should I do if I lose something at the port?

All missing items are to be reported to the Port Police / Port Security. For assistance, please contact +1 758 457 6100 (main SLASPA line), where you will be directed to Port Police.

Are baggage handling services available?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

What are the baggage restrictions?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

Is there security screening at the port?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

Where do I check in and board the cruise ship?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

When should I arrive at the port before my cruise?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

Is a shuttle service available at the port?

No.

Is parking available at the port?

No.

What transportation options available to and from the port?

Currently visitors can utilize taxi services; registered operators include Holiday Taxi, Courtesy Taxi, Southern Taxi and National Taxi. There is a water taxi available to visitors who will be moving between La Place Carenage and Pointe Seraphine.

How can I get to the cruise port from the airport, and how far is it?

Saint Lucia has two airports, one located in the north of the island which provides private and regional travel. Goerge FL Charles Airport is located 10 minutes away or 3.3km from Port Castries. Saint Lucia’s international airport which accommodates all international travel is located in the south of the island which is approximately 1 hour and 30 minutes or 54.4km from Port Castries.

Is assistance available for passengers with disabilities?

No.

Is Wi-Fi available at the cruise port?

No.

Where is the cruise port located, and what is its address?

La Place Carenage is located on Jeremie Street, Castries and Pointe Seraphine is located at Castries.

How can I join the Saint Lucia Cruise Port team?

Vacancies will be posted to our website and social media pages.

What are the port’s operating hours?

Pointe Seraphine and La Place Carenage operate between 9am – 4:30pm.

How can I join the Saint Lucia Cruise Port team?

Vacancies will be posted to our website and social media pages.

How can I contact the port for business inquiries?

All business inquires are to be sent to info@saintluciacruiseport.com.

What port services are available for cruise lines at Saint Lucia Cruise Port?

Fresh water bunkering, garbage disposal, fuel bunkering, equipment rentals. For more information, please visit our Port Services page.

Are there opportunities for vendors and suppliers to work with the port?

Yes, business inquires are to be sent to info@saintluciacruiseport.com.

How can I partner with the port for business opportunities?

All business inquires are to be sent to info@saintluciacruiseport.com.

What security measures are in place for operations?

The port operates at Security Level 1.

Are there spaces available for rent at the port?

Rental units are available, inquires are to be sent to info@saintluciacruiseport.com.

Can I advertise my business at the port?

Yes, opportunties and interest for advertising space is to be sent to info@saintluciacruiseport.com.

How do I book a berthing space?

This will be done through our port agents – Cox & Company Ltd or Platinum Port Agency Ltd.

What are the procedures for handling supplies?

We do not handle supply operations.

How do I obtain permits and authorizations for operations?

This will be done through Port agents – Cox & Company Ltd or Platinum Port Agency Ltd.

How can I stay informed about port news and updates?

By visiting our website and social media pages on Facebook, LinkedIn, Instagram and TikTok @saintluciacruiseport.

Who do I contact for emergency assistance?

Police – 911
Fire & Ambulance Services – 911
Port Emergency Number – +1 (758) 572-0054

What are the top attractions near Saint Lucia?

Major attractions include, the world’s only drive in volcano; Sulphur Springs, climb the twin peaks, Pitons in Soufriere, waterfalls, scuba diving, chocolate making, zip lining.

Is there a local tour operator I can book with?

There are multiple tour operators dependent on your desired adventure: Barefoot Holidays, Rainforest Skyrides, Lucian Country Life, Hibiscus Tours, Logistics International scuba diving, Evergreen Tours, Cox & Company, Foster & Ince, David Tours.

What are the rules of the road in Saint Lucia?

Please adhere to these safety guidelines when driving in Saint Lucia:
1. In Saint Lucia as done in the UK, we drive on the left hand side of the road.
2. A valid drivers license and local driving permit is required.
3. Speed limits are displayed in miles. Typical speed limits in the city is 30km and major highways 65km.
4. Driving under the influence of drugs and or illegal drugs is illegal.

What time zone is Saint Lucia in?

Saint Lucia observes Atlantic Standard Time (UTC – 4) year round.

What’s the weather like in Saint Lucia?

Saint Lucia has a tropical climate with warm and humid weather year-round.

What are the port’s operating hours?

Pointe Seraphine and La Place Carenage operate between 9am – 4:30pm.

Where is the cruise port located, and what is its address?

La Place Carenage is located on Jeremie Street, Castries and Pointe Seraphine is located at Castries.

Is Wi-Fi available at the cruise port?

No.

Is assistance available for passengers with disabilities?

No.

How can I get to the cruise port from the airport, and how far is it?

Saint Lucia has two airports, one located in the north of the island which provides private and regional travel. Goerge FL Charles Airport is located 10 minutes away or 3.3km from Port Castries. Saint Lucia’s international airport which accommodates all international travel is located in the south of the island which is approximately 1 hour and 30 minutes or 54.4km from Port Castries.

What transportation options available to and from the port?

Currently visitors can utilize taxi services; registered operators include Holiday Taxi, Courtesy Taxi, Southern Taxi and National Taxi. There is a water taxi available to visitors who will be moving between La Place Carenage and Pointe Seraphine.

Is parking available at the port?

No.

Is a shuttle service available at the port?

No.

When should I arrive at the port before my cruise?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

Where do I check in and board the cruise ship?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

Is there security screening at the port?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

What are the baggage restrictions?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

Are baggage handling services available?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

What should I do if I lose something at the port?

All missing items are to be reported to the Port Police / Port Security. For assistance, please contact +1 758 457 6100 (main SLASPA line), where you will be directed to Port Police.

Is a passport or visa required to cruise to Saint Lucia?

Foreign visitors to Saint Lucia are required to travel with a valid passport issued by their country of citizenship. For more information on entry and visa requirements, please visit https://www.stlucia.org/en/plan-your-trip/.

What should I pack?

Tropical attire, dependent on the excursion of choice, sneakers and walking shoes are recommended.

What are the baggage restrictions?

N/A – Saint Lucia Cruise Port does not facilitate turn around embarkations.

Will my mobile phone work in Saint Lucia?

This would be dependent on individual roaming data plans.

What form of currency does Saint Lucia use?

Saint Lucia uses the Eastern Caribbean Dollar (XCD), though U.S. dollars are widely accepted. Please note that euros, Canadian dollars, and British pounds sterling can be exchanged at all banking institutions.

Is tipping expected in Saint Lucia?

Tipping whilst not expected is appreciated by various service providers.

ADDRESS

2273+QW8, Castries, St. Lucia

CONTACT

info@saintluciacruiseport.com

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